GuideLoom Inc. Privacy Policy with Data Security and Retention Policy

UPDATED DECEMBER 23, 2016

At GuideLoom Inc., privacy and security are extremely important to us. We are committed to complying with the Personal Information Protection and Electronic Documents Act Canada (“PIPEDA”), and with any other privacy laws applicable to our business.

We do this not simply because we have to; we do this because we want to.

This Privacy Policy outlines how we handle people’s personal information (defined below).

This Privacy Policy is subject to change from time to time, and we will post those changes publicly as they happen.

DEFINITIONS

“Us”, “We”, “Our”, “Ours”, and/or “GuideLoom”: refer to GuideLoom Inc., an incorporated company in Calgary, Alberta, Canada. These words are meant to include any of GuideLoom Inc.’s subsidiary companies, any related companies, heirs, agents, affiliates, and/or assigns. Our registered office address is: 1701 Centre Street North, Unit 407, Calgary, Alberta, CANADA, T2E 7Y2. We can also be reached at info@guideloom.com, and on our website at guideloom.com.

“Our Service(s)”, and/or “Service(s)”: means our “GuideLoom(TM)”, “SpeedyLoom(TM)” and/or “eMarketLoom(TM)” and/or other online and professional services we may offer from time to time.

“Website”, “Software”, “Application”, and/or “App”: These words each and/or all refer to Our computer source code and/or binary code that we have assembled and/or developed, which are the basis of Our Services, that You as Customer, and/or You as Merchant use.

“You as Merchant”, and/or “Merchant”, (and/or “You”, and/or “Your” in context): means someone who uses Our Software and/or Service(s) to publish, distribute, sell, market, advertise, promote, and/or offer their good(s) and/or service(s) to a Customer.

“You as Customer”, and/or “Customer”, (and/or “You”, and/or “Your” in context): means someone who uses Our Software and/or Service(s) to use a given Merchant’s content (including documents, media, and/or information) and/or purchase, view, order, consume, and/or receive a Merchant’s good(s) and/or service(s).

“Governing Jurisdiction”: means the Province of Alberta, Canada.

“Personal Information”: means personally identifiable data about You, as a Customer and/or You as a Merchant, per PIPEDA legislation, that We will collect from You through the ordinary use of our Software and/or Services. If relevant, this includes payment and transactional information. However, this definition specifically excludes business information (like business contact information, or business names), Meta-data and/or Aggregate data that may be derived-from and/or based-on Your personally identifiable data. This definition also specifically excludes data collection through the use of cookies (see below for further details), and also excludes technical information such as Your IP addresses, computing/mobile operating system information, etc., which We derive or track from Your use of Our Software and/or Services.

“Meta Data”: means data about Your data that is generated by Your use of Our Software and/or Service(s), which by itself does not contain personally identifiable information about You.

“Aggregate Data”: means information derived from combining/grouping/collating and/or analyzing Your Personal Information data among other users’ Personal Information data and other data that is generated by Your use of Our Software and/or Service(s). Aggregate Data does not itself contain personally identifiable information about you.

“Cookies”: mean small data used by Our Software to enable information sharing and tracking between Your computing device and Our servers. Some Cookies are short term, others can be persistent for use of remembering Your login details for You as a convenience. Not all Cookies used by Our Software originate from Us, some come from 3rd party software and services We use in the functioning of Our Software and/or Service(s).

CONSENT TO COLLECT AND USE DATA AND PERSONAL INFORMATION

When You as a Merchant and/or You as a Customer use our Software and/or Service(s) You agree that You have read and understood this Privacy Policy. In particular, You expressly consent to the collection, use and disclosure of Your Personal Information under the terms of this Privacy Policy.

Collection of your Personal Information is limited to what is reasonably necessary and/or as provided under this Privacy Policy, and will be collected by lawful means.

We usually ask you to provide explicit consent to collect and use your Personal Information, however sometimes your consent may be reasonably implied, such as when you make public postings or messages regarding Us, our Service(s) and/or our Software.

We, of course, must use your Personal Information as is reasonably required to fulfill the functions of Our Service(s) and/or Our Software. For example, we must provide your chosen contact information to a merchant in transmitting an order to them, so that they may contact you by your chosen means so they can notify you of order processing status.

We will also use your Personal Information so that we can contact you as is reasonably necessary in the fulfillment of the functions of Our Service(s) and/or our Software. For example to inform you if there is an error in processing an order. We will also use your Personal Information to contact you to provide you information from us, including marketing/promotional information, and/or solicit information and feedback, about Our Service(s) and/or Software; unless you inform us otherwise using our opt-out capabilities for your account.

We use your Personal Information to create and analyze Meta Data and/or Aggregate Data to improve our business, Our Software and/or Our Service(s). We may distribute and use the Meta Data and/or Aggregate Data, both publicly and/or for commercial gain.

If You have consented to Us doing so, We will provide your Personal Information to 3rd parties per their Privacy Policies. Note, however, that We cannot govern how they handle your Personal Information. We will provide You access to any 3rd party Privacy Policy information to a reasonable extent, whenever possible, so You can make an informed decision about Your consent before We release Your Personal Information  to such 3rd parties.

We will comply with any legally enforceable court-ordered release of your Personal Information, pursuant to the laws of the Governing Jurisdiction or relevant jurisdiction in the circumstances.

Your Personal Information will be moved into/out-of the Governing Jurisdiction, for use by Us in other jurisdictions. For example, credit card processing, or order transmission to a merchant in another jurisdiction, or e-mail receipt sending may not occur within the Governing Jurisdiction. You consent to the transmission, use, and distribution of Your Personal Information to the extent that it is reasonably necessary to effect the function of our Software and/or Service(s). This includes, for example, use of servers outside the Governing Jurisdiction, to use/store Your Personal Information for backup and/or fail-over functionality.

We often use Cookies in our  Software and/or Services. We do not use Cookies to track your use beyond the functioning of our Software and/or Services. However, as We do use 3rd party services as part of our Software and/or Services, and therefore 3rd party Cookies, We cannot warrant, control nor attest to the tracking practices of such 3rd parties.

We limit access to your Personal Information, within Our Company, to that which is reasonably necessary for Our employees and/or contractors to fulfill their duties.

You have the right to see the Personal Information we hold about you (“Access Request”) and to ask us to make any changes to ensure that it is accurate. We will undertake reasonable effort to deal with all requests for access and modifications in a timely manner. We will charge You a fee for Our administrative costs in providing this information to You.

DATA SECURITY AND RETENTION POLICY

As part of Our everyday ongoing operation of Our Software and/or Services, We create data (which can include Your Personal Information), Meta Data, and Aggregate Data. This policy describes how We handle and store such data.

We also apply these same Data Security Policy elements to the vendors We use in the ongoing operation of Our Software and/or Services.

Note that we can neither guarantee nor warrant 100% security, nor 100% availability.

We do, however, work very diligently, to the degree reasonably possible, to employ and maintain:

Payment Card Industry Data Security Standard (PCI DSS) compliance: Wherever applicable, We ensure ongoing compliance with PCI DSS requirements.

Redundancy, Security Systems, Firewalls, and Anti-Virus: We employ continuously-evolving and multiple best-practices to manage the availability and security of Our systems: including (but not limited to) redundant systems, continuously-updated firewalls, anti-virus software, intrusion detection systems, regular security penetration testing, denial of service (DoS) mitigation, strong passwords and password management.

Encryption: Wherever practical, We employ standard commercial-grade encryption to the data created by use of Our Software and/or Services; both when data is “at rest” and “in motion.” Data transmission between Our systems is done via encrypted channels wherever practical. Similarly, human and machine access to Our Software and/or Services are also through commercial-grade-encrypted channels wherever practical. Notable and necessary exceptions to this encryption policy are plain-text e-mail or SMS notifications which We may send to You, as a result of You using Our Software and/or Services.

Backups, Storage, Deletion of Data: We employ data backups, and redundant data storage systems on a commercially-reasonable frequency. Our data security and encryption methods apply equally to backup data and backup systems. Subject to the laws of the Governing Jurisdiction, we retain data for a commercially-reasonable period of time, but we do not retain data indefinitely.

For any questions, please contact us info@guideloom.com

GuideLoom Inc. Terms of Service

UPDATED DECEMBER 23, 2016

At GuideLoom Inc., we’re all about making things easy and convenient for everyone who uses our services. That includes have easy-to-read terms and conditions for using our site and software.

DEFINITIONS

“Us”, “We”, “Our”, “Ours”, and/or “GuideLoom”: refer to GuideLoom Inc., an incorporated company in Calgary, Alberta, Canada. These words are meant to include any of GuideLoom Inc.’s subsidiary companies, any related companies, heirs, agents, affiliates, and/or assigns. Our registered office address is: 1701 Centre Street North, Unit 407, Calgary, Alberta, CANADA, T2E 7Y2. We can also be reached at info@guideloom.com, and on our website at guideloom.com.

“Our Service(s)”, and/or “Service(s)”: means our “GuideLoom(TM)”, “SpeedyLoom(TM)” and/or “eMarketLoom(TM)” and/or other online and/or professional services we may offer from time to time.

“Privacy Policy” is Our published and publicly-available policy, which may be updated from time to time, with or without notice, that sets out how we collect and use information about You. This policy may include Our Data Retention Policy.

“Data Retention Policy” is Our published and publicly-available policy, which may be updated from time to time, with or without notice, that sets out how we collect and use information about You. This policy may be included as part of Our Privacy Policy.

“Website”, “Software”, “Application”, and/or “App”: These words all refer to Our computer source code and/or binary code that we have assembled and/or developed, which are the basis of Our Services, that You as Customer, and/or You as Merchant use.

“You as Merchant”, and/or “Merchant”, (and/or “You”, and/or “Your” in context): means someone who uses Our Software and/or Service(s) to publish, distribute, sell, market, advertise, promote, and/or offer their good(s) and/or service(s) to a Customer.

“You as Customer”, and/or “Customer”, (and/or “You”, and/or “Your” in context): means someone who uses Our Software and/or Service(s) to use a given Merchant’s content (including documents, media, and/or information) and/or purchase, view, order, consume, and/or receive a Merchant’s good(s) and/or service(s).

“Governing Jurisdiction”: means the Province of Alberta, Canada.

WHAT YOU AS CUSTOMER AGREE TO, in exchange for a license to use our Software and/or Service(s):

1) Pay Us for all fees and/or transactional charges, if any, for Your use of Our Software and/or Service(s); as defined by Our various Software and/or Service(s) pricing notices which may change from time to time without notice.

2) In using Our Software and/or Service(s), not do anything illegal, indecent, immoral, or unreasonable as defined by the laws of the Governing Jurisdiction.

3) Assume all responsibility for the accuracy of the information You provide to a given Merchant throughout Your use of Our Software and/or Service(s).

4) Seek resolution of any complaints, disputes, disagreements, refunds, order cancellations, etc. with a given Merchant. Our role is simply to convey data to, and from, a given Merchant and You as a Customer within the capabilities of Our Software and/or Service(s). We have no control over what, or whether, or how, a given Merchant creates or manages their content, transactions, orders, and/or requests transmitted to them through Our Software and/or Service(s).

5) Limit Our liability, to a refund of any payment for Our fees, if any, for use of Our Software and/or Service(s) as defined in item #1 above. This specifically excludes amounts paid to a given Merchant for Your use and/or purchase of their content and/or Goods and/or Services.

6) Not do anything to reverse-engineer, damage, alter, or re-distribute Our Software and/or Service(s) without Our express authorization.

7) Allow us to use/distribute and/or re-distribute data about Your use of Our Software and/or Services, as per Our Privacy Policy. This includes allowing us an unlimited right to commercially use/distribute and/or re-distribute Aggregate Data and/or Meta Data (both terms defined in Our Privacy Policy) generated by Your use of Our Software and/or Services. We will not reveal Personal Information (defined in Our Privacy Policy) about You without Your consent, per Our Privacy Policy.

Failing any of these, your access to our Software and/or Service(s) will be revoked and damages may be sought.

 

WHAT YOU AS MERCHANT AGREE TO, in exchange for a license to use Our Software and/or Service(s), You agree to:

1) Pay Us, for all fees and/or transactional charges, if any, for Your use of Our Software and/or Service(s); as defined by Our various Software and/or Service(s) pricing notices which may change from time to time without notice.

2) In using Our Software and/or Service(s), not do anything illegal, indecent, immoral, or unreasonable as defined by the laws of the Governing Jurisdiction.

3) Assume all responsibility for the accuracy of the information You provide to a given Customer using Our Software and/or Service(s). This also means You assume all responsibility for Your content (including, but not limited to, information, data, media and documents that are uploaded or referenced by You) distributed through Our Software and/or Service(s). This also means you assume all responsibility for the accuracy of, and subsequent remittance of, all proper sales and/or income taxes and/or other taxes of any kind, and/or other legal levies/fees/surcharges/etc. that are relevant to the sale of any of Your Goods and/or Services, which You have transacted using Our Software and/or Services.

4) Assume all responsibility and liability for handling of any Customer disputes, complaints, Customer credit card account or debit account charge-backs and/or refunds, cancellations, etc. This includes, but is not limited to, reasonable handling of complaints, and proper maintenance of any required payment processing account(s) as noted by Us from time-to-time.

5) Assume all responsibility and liability for reasonable fulfillment of all reasonable transactions and/or requests made by Customers to you, using Our Software and/or Service(s).

6) Limit Our liability, to a refund of any payment for Our fees, if any, for Your or Your Customer’s use of Our Software and/ Service(s) as defined in item #1 above. This specifically excludes amounts paid by any given Customer to You as Merchant for purchase of Goods and/or Services.

7) Not do anything to reverse-engineer, damage, alter, or re-distribute Our Software and/or Service(s) without Our express authorization.

8) Allow Us to use/distribute and/or re-distribute data about Your use of Our Software and/or Services, as per Our Privacy Policy. This includes allowing Us an unlimited right to commercially use/distribute and/or re-distribute Aggregate Data and/or Meta Data (both terms defined in Our Privacy Policy) generated by Your and/or Your Customer’s use of Our Software and/or Services.

Failing any of these, Your license to use Our Software and/or Service(s) will be revoked and damages may be sought.

9) Subject to any limitations herein, and anywhere else agreed to by You and Us, and subject to Our rights and restrictions herein and in Our Privacy Policy, and in Our Data Security and Retention Policy, You as Merchant own the data generated by Your use of Our Software and/or Services. As owner of this data, You can, whenever Our Software and/or Services are operating normally, retrieve some or all of Your data that we have retained for You at that time. There may be a reasonable time delay in any such data transfer. There may also be a reasonable charge for such data transfer. Although We make available Your data to You, using many different methods such as near realtime and detailed e-mail notifications of all orders, options for raw data dump retrieval, options for online reporting, downloadable detailed periodic invoices, and/or downloadable statements of account, You are responsible for actually retrieving that data and retaining it for Your own uses.

WHAT WE AGREE TO:

1) We agree to provide You as Merchant and/or You as Customer, a license to use our Software and Service(s).

2) We agree to undertake all reasonable measures to ensure the accuracy, security, timeliness, and privacy of the information We transmit. This will be in compliance with our Privacy Policy and/or Data Retention Policy.

3) We agree to provide maintain commercially-reasonable security and availability of Our Software and/or Service(s) to You as Merchant and/or You as Customer.

4) We limit Our liability to any fees charged by us to You as Merchant and/or You as Customer.

5) We will provide reasonable notice of any material changes to these Terms and Conditions. Notice may be by way of any reasonable means we choose, including public posting of changes to these Terms and Conditions.

6) We will not reveal Personal Information (defined in Our Privacy Policy), about You and/or Your Customer without Your and/or Your Customer’s consent, respectively, per Our Privacy Policy.

7) We reserve the ongoing right to retain and publicly and/or commercially use and/or distribute any Aggregate and/or Meta Data. This right exists without any limitation of scope or time except that imposed by the laws of the Governing Jurisdiction.

 

For any questions, please contact us info@guideloom.com